TO AUSTRALIA:
|
Express |
1 - 2 business days
|
FREE SHIPPING for orders over $100 AU $15.00
|
|
Standard |
3 - 10 business days |
FREE SHIPPING for orders over $90 AU $10.00 |
INTERNATIONAL:
|
Rest of World |
Standard |
8 - 12 business days |
FREE SHIPPING for orders over $200 $25 AUD |
| Express | 2 - 5 business days | $35 AUD |
| PLEASE NOTE: |
- DHL Express do NOT deliver to / accept PO BOX deliveries.
- Please note, that these transit times are estimates only.
DISPATCH TIME FRAME
Orders made before 12 PM AEST Monday - Friday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day.
Any orders made over the weekend or on a NSW Public Holiday will be dispatched the following business day. Keep a lookout for your tracking number which will be sent to the email entered at checkout once your order has been shipped out.
Please note, that estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high-volume periods, holidays and sales.
DELIVERY
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.
Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order.
International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect.
ORDER TRACKING
Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
You will be sent a unique tracking code for your package that can be tracked online.
Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
Customers can be charged for buying & importing products into their country.
In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.
Please note, that Just Baby Things does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to.
Please kindly note that if you decline to pay your country's customs fees, the parcel will be returned back to our warehouse and a store credit will be issued. Any fees charged to Just Baby Things for the return shipment will be deducted from your credit note.
PRE-ORDERS
If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you want in-stock items to be shipped immediately.
Please note, Pre-orders cannot be canceled once made.
RETURN TO SENDER
Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.
To find out why your order was returned to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.
DELAYS & LOST IN TRANSIT
Unfortunately, Just Baby Things are not held responsible for lost or stolen packages or delays in transit.
Just Baby Things does NOT take any responsibility of an order once delivered and confirmed delivered by tracking.
There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.
Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at info@justbabythings.com.au